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    Frequently Asked Questions

 

Q: I'd like to travel with Ocean Master's World Dive Team. How can I get more information?

A: Contact (213)680-2408. Ocean Master schedules weekly dive trips to various destinations around the world. See travel.

Q: What is a purge valve?

A: A purge valve sits on the bottom of the snorkel or mask. It is a clear silicone piece that can be replaced by pulling it out of its socket. Mask purge valves may be round or triangular, depending on the year of purchase. Replace valve if you experience leaks. Purge valves are available for purchase by calling (213)680-2408 or emailing your request to service@oceanmaster.com. Include your name, address, contact phone number, and date of purchase.

Q: What is a purge cover?

A: A purge cover protects the purge valve on your mask. Simply slide off the purge cover, to expose the purge valve. If you lose your purge cover, call (213)680-2408 to order a replacement.

 

Q: My whole purge assembly fell off, can I order the parts?

A: No. The purge assembly cannot be attached manually (a factory built assembly clamp is required). The cost of replacing a purge assembly is $25.00. Please call before sending your mask for repairs. Do not send your mask without a return authorization number. We will not be responsible for products without a valid return authorization number.

Q: Can I order parts from you?

A: Yes. Contact us at (213)680-2408. Parts.


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Ocean Master, Inc.
319 East 2nd Street #203
Los Angeles, CA 90012